FAQ

Where do you ship from?

We ship all our items from United States.

When will you ship my order?

All items are shipped out within the 1-2 business days of receiving your order.

Do you have a Size Chart?

Yes, it can be found between the product pictures.

Which countries do you ship to?

We only ship USA currently. For European orders, feel free to check our stores on Amazon Europe.

I've placed an order with multiple items recently, can i combine them into one package?

We don't have all our products in one place, so when you order multiple items at a time, some of the items can be send separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

I've put a wrong shipping address and/or picked a wrong size/variant! can i change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use

How secure is my personal information?

TeamObsidian adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.